Our Service Maintenance Plan

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Our Service
Maintenance Plan

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Our 365 Performance Plan is a key pillar in our vision of the utility industry operating with zero vehicle downtime.

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We understand that to achieve the highest levels of equipment performance and reliability, you need to have a system in place. A maintained service plan from Waimea Group ensures that your asset investment is generating maximum return and optimization with performance in year 5 the same as it was in year 1. We bring manufacturers knowledge and expertise right to your vehicle wherever you are and take responsibility for the routine of those inspections and services. Put simply, you focus on your business outcomes and we allow you to take for granted maximum vehicle productivity.

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Service Inclusions:

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Specialized equipment INSPECTION – Inspections will include all critical moving and functioning parts for wear and tear, adjustments, lubrication. Our 365 service plan also includes critical fastener torque procedures, visual inspection for cracks and fatigue. Our technicians will also perform operational calibration testing and adjustments, operation speeds.

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365 SERVICE – offers a full-service history supported by our online portal for tracking & service records. Opportunity for onsite operator training, as and when required by you.

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365 WARRANTY – Warranty extends to 24 months from date of purchase, adding another 1 year to those critical and expensive components, giving you peace of mind and reliability.

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DISBURSEMENTS & COSTS – Includes labour, travel costs and reporting.

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BRANDS – All Waimea specialized vehicle equipment will be supported by our 365 performance service program.

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TECHNICAL SUPPORT – 24/7 phone support for your technicians in the field providing critical Waimea breakdown care when you need it.

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PARTS – Includes service consumables parts and filters. Wearing parts specific to each model and brand of asset. Parts are based on model and manufacture guidelines, also based on Waimea's experience in the field. Designed to reduce machine’s requirements to minimize cost and future downtime.

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INSPECTION – Key function points, lubrication and critical fastener torque procedures. Visual inspection weld indications cracks and general wear and tear. The technician will also perform operational calibration testing and adjustment to operation speeds.

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EWP SERVICE – Full service supported by online portal for tracking & certation records. Opportunity for operator training as required.

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FAQ'S

[/et_pb_text][/et_pb_column][et_pb_column type="1_2" _builder_version="4.16" _module_preset="default" global_colors_info="{}"][/et_pb_column][/et_pb_row][et_pb_row make_equal="on" _builder_version="4.16" _module_preset="default" max_width="1080px" custom_padding="0px||0px||false|false" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_accordion open_toggle_text_color="#142f59" open_toggle_background_color="#f6f6f6" closed_toggle_background_color="#f6f6f6" module_class="waimea-accordian-module" _builder_version="4.27.4" _module_preset="default" toggle_text_color="#142f59" body_text_color="#1f1f1f" border_width_all="0px" global_colors_info="{}"][et_pb_accordion_item title="HOW WILL THIS MAINTENANCE PLAN SAVE ME MONEY?" open="on" _builder_version="4.16" _module_preset="default" global_colors_info="{}"] The success of our maintenance is specialist EWP technicians getting a regular view of the equipment and then proactively dealing with developing issues. This ‘front foot’ approach means we attend in advance to situations so you avoid breakdowns, loss of vehicle use and increased cost to resolve. A 365 Performance Plan enables specialists to take responsibility for maximising your EWPs performance.[/et_pb_accordion_item][et_pb_accordion_item title="HOW DOES A 365 PERFORMANCE PLAN SERVICE AFFECT MY WARRANTY?" _builder_version="4.27.4" _module_preset="default" global_colors_info="{}" open="off"]

Specialized vehicles, all need to receive regular (6monthly) services by Waimea Group to obtain the 12-month manufacturer’s warranty. A service plan signed within the first 12 months from commissioning automatically extends the warranty to 24 months after which you can request an extended warranty or continue with Waimea Group servicing. This will ensure you are advised in advance if there are any concerns over functionality or performance enabling you to always make an informed decision mitigating cost ahead of the time.

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The standard service plans do not include boom testing, certifications or truck maintenance, however if this is your preference, they can be added into the service plan and included at your request.

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No, your vehicle will be added to our online system with automatic reminders from our customer service team. They will be in contact 1 month in advance with key contacts within your business

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Under normal circumstances all servicing will be carried out by a specialist Waimea Group mobile technician. If you have a local service provider you wish to support, we can consider them for obtaining ‘preferred partner’ status with Waimea Group and support them in training to deliver this service plan to your nominated vehicles. We reserve the right to use preferred service partners if for whatever reason our mobile technicians aren’t available in a timeframe that suits your servicing or break down requirements.

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Wherever possible the servicing and maintenance will be carried out at your premise subject to the provision of a suitable work environment.

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Your asset will always be more attractive to a future buyer with detailed and comprehensive service records. These records will be visible to you under Waimea Group’s online portal. These can be downloaded and provided in support of the truck. Additionally, this will give any buyer comfort around our detailed knowledge of the asset as the manufacturer’s representative.

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We would typically request that a machine is made available for a full morning or afternoon. The initial 2 services from commissioning will typically take 3 hours but these can extend to 4 hours with a machine that is several years old.

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If you have signed on a monthly subscription the contracts are transferable, and an exit can be made at the cost of one month subject to the new owner taking over whatever balance there is on the existing contract.

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You will also receive an introductory email with contact information that you can print and put with the vehicle.

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Real Customers. Real Stories. Real Results

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